Shipping and payment
Shipping
1. Shipping partner & tracking
As soon as we have shipped the package, you will receive a Shipping confirmation with a tracking link so you can see the shipment history be able to view online. If the deliverer does not find you at home, you will receive a notification slip. You then have 7 days Pick up your shipment at the branch
When a storage permit is issued by the customer Antonio's GmbH assumes no liability for theft, loss or damage of the package after delivery.
2. Shipping fees & surcharges
We strive to cover the logistics and shipping costs for to keep our customers as low as possible. That is why we only give smaller orders represent part of the costs incurred by our customers continue.
|
Country |
Carrier |
3 btl. - 3,9 kg |
6 btl. - 7,8 kg |
12 btl. - 15,6 kg |
18 btl. - 23,4 kg |
Free shipping from |
|
Italy |
FedEx / TNT |
5,00 € |
5,90 € |
6,90 € |
7,90 € |
150€ |
|
Germany |
BRT/DPD |
6,90 € |
6,90 € |
7,80 € |
11,50 € |
150€ |
|
Austria |
BRT/DPD |
6,60 € |
6,90 € |
7,60 € |
11,50 € |
150€ |
|
Netherlands |
FedEx |
8,90 € |
11,90 € |
16,50 € |
19,00 € |
400€ |
|
Denmark |
FedEx |
12,50 € |
16,90 € |
24,50 € |
27,00 € |
500€ |
|
Belgium |
FedEx |
8,90 € |
16,90 € |
24,50 € |
27,00 € |
500€ |
|
France |
FedEx |
8,90 € |
12,50 € |
14,90 € |
17,90 € |
400€ |
|
Luxembourg |
FedEx |
8,90 € |
11,70 € |
17,00 € |
19,50 € |
400€ |
|
Poland |
FedEx |
9,90 € |
13,90 € |
17,50 € |
19,90 € |
400€ |
|
Czech Republic |
FedEx |
9,90 € |
13,50 € |
17,50 € |
19,90 € |
400€ |
|
Slovakia |
FedEx |
10,50€ |
13,50€ |
17,50€ |
20,90€ |
400€ |
|
Slovenia |
FedEx |
8,90€ |
10,90€ |
14,90€ |
17,90€ |
400€ |
|
Romania |
FedEx |
10,50€ |
13,50€ |
17,50€ |
20,90€ |
500€ |
|
Hungary |
FedEx |
10,50€ |
13,50€ |
17,50€ |
20,90€ |
500€ |
|
Bulgaria |
FedEx |
10,50€ |
13,50€ |
17,50€ |
20,90€ |
500€ |
|
Estonia |
FedEx |
12,50€ |
16,90€ |
22,90€ |
27,90 |
500€ |
|
Spain |
FedEx |
8,90 € |
12,50 € |
16,90 € |
19,50 € |
400€ |
3. Delivery times
|
Country |
Carrier |
Delivery times |
|
Italy 1 |
FedEx / TNT |
1-3 days |
|
Italy 2 (Calabrai, Sicila, Sardegna) |
FedEx / TNT |
2-3 days |
|
Germany |
BRT / DPD |
2-4 days |
|
Austria |
BRT / DPD |
2-4 days |
|
Netherlands |
FedEx |
4-9 days |
|
Denmark |
FedEx |
4-9 days |
|
Belgium |
FedEx |
4-9 days |
|
France |
FedEx |
4-9 days |
|
Luxembourg |
FedEx |
4-9 days |
|
Poland |
FedEx |
4-9 days |
|
Czech Republic |
FedEx |
4-9 days |
|
Slovakia |
FedEx |
4-9 days |
|
Slovenia |
FedEx |
4-9 days |
|
Romania |
FedEx |
4-9 days |
|
Hungary |
FedEx |
4-9 days |
|
Lithuania |
FedEx |
4-9 days |
|
Spain |
FedEx |
4-9 days |
* In exceptional cases, the selected courier may differ from the one indicated in the table.
Express delivery currently unavailable.
5. Shipping abroad
We ship to the following European countries:
Germany, Austria, Belgium, Luxembourg, Netherlands, Denmark, Spain,
France, Poland, Czech Republic
*Distillates can be from
cannot be sent abroad for fiscal reasons.
6. Shipping to a different delivery address
Shipping to a different billing address Delivery address is easily possible. Just enter the desired Delivery address to (In your account, in the “Addresses” menu, you can set a change an existing address or add a new address). Please ask If possible, ensure that the recipient can accept the delivery.
7. packing material
The safety of the products is ensured by the exclusive The use of certified packaging material is guaranteed.
8. Product availability
Each product page shows whether the desired item is currently available and within what time period we will ship it. The The time of delivery depends on whether the goods are in stock or whether We obtain them from our partners. The information relates to individual article.
9. Missing items & complaints
If you are not satisfied with the delivery, e.g. because We recommend that goods are damaged or the wrong goods were delivered You, our customer service on the telephone number +39 0471 058265 contact us or send an email to support@antonios-wine.com. Together, we will clarify whether we will refund you the value of the goods or a Arrange a replacement delivery.
*Cork wines: Should a wine have a cork defect Please take a photo of the lot number of the bottle and with an exact item description by e-mail to mailto: support@antonios-wine.com send. After the check has been carried out, we will calculate the amount of the bottle over the refund the payment method selected for the order.
10. Returns & returns
Please send returns to:
Antonio's GmbH
Unterdorferweg 5
39010 — Verano
Italy
If available, please include the invoice or the Delivery note with. However, this is not a mandatory requirement for effective Exercising the right of withdrawal.
You will receive a chargeback for the returned goods of the amount. It can take approximately 14 days to book the credit note. Chargebacks are only possible to the account from which the payment was made was. If you have paid by credit card, you can refund your Refer to the next monthly credit card statement.
The regular return costs are borne by you worn when the delivered goods match those ordered. For more For information, please contact our customer service by phone at +39 0471 058265 or by e-mail to support@antonios-wine.com. We'll send you Then send a return slip free of charge.
That There is no right of withdrawal for distance selling contracts
- for delivery of goods that are manufactured according to customer specifications or
- which is clearly tailored to personal needs are tailored or
- which due to their nature is not suitable for return.
Payment
We provide the following payment methods to:
1. Prepayment (bank transfer)
Get all necessary data after Order completion via email.
2. credit card
For payment by credit card, we work with the Payment Service Provider Nexi, Corso Sempione 55, 20149, Milan, Italy, together.
We accept EuroCard/MasterCard/Visa/Maestro/AmericanExpress
We need the following data: card number, validity, credit card company and your credit card security code.
The check number is a three-digit number that is on the back Your credit card is located. This ensures payment security in Internet. Depending on credit card settings, the 3D Secure Code can also be asked which offers you additional protection when making online purchases. You will usually receive this via SMS directly from the credit card company.
Should If an item cannot be delivered, we write it too much paid amount credited to your credit card within 14 days. plea Please note that the credit note from the credit card company is always booked on It takes place at the end of the month.
2. Klarna instant transfer
For payment via instant transfer, we work with Payment Service provider Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, together.
Yours Bank account is usually opened the next working day with the payment amount burdened. Your order will immediately go back to normal. Should an item If not available, we will refund the amount to your bank account.
3. PayPal
With When paying with PayPal, you will be directly on the PayPal site redirected. Sign in with your details and confirm payment process. Your PayPal account will be charged immediately. Should an item If not available, we will refund the amount to your PayPal account.
4. Google Pay
With Google Pay allows you to pay for your orders quickly and securely. Select Simply select Google Pay as a payment method and confirm the payment directly from your Google Pay account. If an item is not available, The refund will be sent to your Google Pay account within 14 days.
5. Apple Pay
Apple Pay offers you a simple and secure payment method directly via your iPhone, iPad, or your Apple Watch. Select Apple Pay as a payment option and confirm the purchase using Face ID, Touch ID, or device code. Should a If the item is not available, we will refund the amount within 14 days to your Apple Pay account.