FAQ

Order and customer account

• How do I sign up in to my customer account?

To log in to your customer account, you must first fill out the registration form and enter your personal details. You then submit the registration and receive a confirmation email. By clicking on the link contained therein, your account is activated and your Email confirmed.

Dispatch and delivery

• How high are they Shipping costs?

The shipping costs for orders within Italy depend depends on the number of bottles that are ordered. For example, if you If you order three bottles, the shipping costs are 5,00€, if you order six bottles 5.90€, for twelve bottles 6.90€ and for eighteen bottles 7.90€. As soon as you If the order value exceeds 150€, shipping costs are waived. Dispatch takes place through our partner FedEx

When shipping abroad, the shipping partners vary depending on by destination country, including FedEx and DPD. The shipping costs and the Thresholds for free shipping are also based on the destination country dependent. In Germany, for example, you will receive an order value of more than Free shipping of 150€, while in Austria the threshold is 700€ lies. For a detailed overview of shipping costs to other countries You can view the corresponding table.

• What do I do when my Delivery not arriving?

If your delivery doesn't arrive, check first the expected delivery time in your order confirmation. You should also have received a tracking link by email or have received it in your customer account find. Also make sure that your order includes wines that are available later. If no partial delivery has been selected, the Delivery only when all products are available. If you have any questions or if you If you would like a partial delivery, please contact our customer service via the contact form.

• How long is the Delivery time?

The delivery time depends on the country of destination. Within In Italy, delivery is usually within 24 hours, for It takes 1 to 2 days for Calabria, Sardinia and Sicily. Deliveries to Germany and Austria need between 1 and 3 days. For others European countries such as the Netherlands, France, Poland and Spain can Delivery time varies between 5 and 9 days. After your package is shipped, You will receive a shipping confirmation via email, including tracking link for tracking of the package.

· Can I choose a different delivery address?

Yes, you can easily choose a different delivery address specify that is different from the billing address. This option is available to you during the ordering process. If you have the delivery address If you want to change them, you can do this in the customer account under the menu item “Addresses” manage. Here you can edit existing addresses or add a new address.

· Customer service and contact

You are welcome to contact customer service by phone or email achieve. You can contact us from Monday to Friday between 10:00 and 12:00 and from 14:00 to 16:00 by telephone at +39 0471 058 265 contact. Alternatively, you can email us at support@antonios-wine.com. We look forward to answering your questions and sharing our expertise with To share with you.

• Which payment methods are accepted?

We accept various payment methods to give you the to offer maximum flexibility. You can pay in advance (bank transfer), credit card (Visa, Mastercard, Maestro, American Express and others), pay Klarna Sofortüberweisung, PayPal, Google Pay or Apple Pay. Each of these payment options gives you a safe and convenient way to Complete your order. If an item is out of stock, the Too much paid within 14 days to the corresponding account refunded.

· Why is the quantity in the shopping cart reduced And why are certain wines limited

· I can't find a specific wine in the shop. Can you help me

If you're looking for a specific wine and not in Our wine experts will be happy to help you. Our customer service, consisting of trained sommeliers and wine professionals, is available to you to recommend a suitable alternative or your to answer questions. You can call us at +39 0471 058265 Reach out or send an email to support@antonios-wine.com send. We are happy to help you with your wine selection.